GSUK's avatar
GSUK
Level 1
3 years ago
Status:
Investigating

Permissions to reply to other tickets

Hi,

It seems only the person raising a smart hands or trouble ticket can amend that ticket.  It would be extremely helpful if others with the appropriately assigned permissions would be able to reply to comments left by Equinix on these tickets.  All too often the person who raised the ticket is off shift and we cannot update the ticket so end up having to email GSD to sort it.

 

Thanks,

Glenn 

 

Expanded Capabilities
  • ksamani's avatar
    ksamani
    Level 1
    3 years ago

    This is a good suggestion - I would like this feature as well.
    Just to clarify - not only amend - but also reply to an "action required" status.

  • Jantzen's avatar
    Jantzen
    Community Manager
    3 years ago

    Thanks for the great suggestion. I'll be sure to pass this along to our Smart Hands product team.