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Jantzen
Equinix Employee
3 years ago
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How can I open a help/trouble ticket?

How can I open a trouble ticket with Equinix?

Customer Support
ECP
  • Jantzen's avatar
    Jantzen
    3 years ago

    You can submit a trouble ticket by:

    1. Logging into the Equinix Customer Portal(ECP)
    2. Selecting the "Orders & Tickets" menu from the top
    3. Clicking on the "Trouble Tickets" line from the resulting menu

    * Please note, you'll only see this option if you have been given permissions to submit trouble tickets by your master admin.

    For more, please see the documentation or review the video below.

    Video provider requires cookies to play the video. Accept to continue or watch it directly on the provider's site.

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  • Jantzen's avatar
    Jantzen
    Equinix Employee
    3 years ago
    Copy LinkReport

    You can submit a trouble ticket by:

    1. Logging into the Equinix Customer Portal(ECP)
    2. Selecting the "Orders & Tickets" menu from the top
    3. Clicking on the "Trouble Tickets" line from the resulting menu

    * Please note, you'll only see this option if you have been given permissions to submit trouble tickets by your master admin.

    For more, please see the documentation or review the video below.

    Video provider requires cookies to play the video. Accept to continue or watch it directly on the provider's site.

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How can I open a trouble ticket with Equinix?

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How can I open a trouble ticket with Equinix?

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none;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 a,\n.custom_widget_Custom_Footer_footer_paj9m_1 h2,\n.custom_widget_Custom_Footer_footer_paj9m_1 h3,\n.custom_widget_Custom_Footer_footer_paj9m_1 h4 {\n color: #fff;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-top-container_paj9m_12 a:hover,\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 a:hover {\n color: #fff;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 .custom_widget_Custom_Footer_social-icons_paj9m_18 {\n display: flex;\n gap: 1.25rem;\n align-items: center;\n justify-content: center;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 .custom_widget_Custom_Footer_footer-top-container_paj9m_12 ul {\n padding-left: 0;\n margin-top: 0;\n}\n\n.custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 .custom_widget_Custom_Footer_social-icons_paj9m_18 a {\n text-decoration: none;\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35 {\n padding-bottom: 0.625rem;\n}\n\n.custom_widget_Custom_Footer_footer_paj9m_1 {\n background-color: #2d323d;\n color: white;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n padding: 4.5rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 {\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n.custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.5rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 1.125rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 p,\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul,\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 0.875rem;\n line-height: 1.6;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul {\n list-style-type: none;\n padding: 0;\n display: flex;\n flex-direction: column;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 ul li {\n margin-right: 1.125rem;\n padding-bottom: 0.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-section_paj9m_52 a {\n color: white;\n text-decoration: none;\n transition: color 0.3s;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 {\n margin-top: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 p {\n font-size: 1rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a {\n color: white;\n text-decoration: none;\n margin-right: 1.875rem;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 a:hover {\n color: #00aaff;\n}\n\n.custom_widget_Custom_Footer_footer-contact_paj9m_68 span {\n margin-right: 0.3125rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 {\n border-top: 1px solid white;\n padding-top: 1.25rem;\n margin-top: 1.875rem;\n display: flex;\n justify-content: space-between;\n flex-wrap: wrap;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 p {\n font-size: 0.75rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a {\n color: white;\n text-decoration: none;\n margin-right: 0.9375rem;\n}\n\n.custom_widget_Custom_Footer_footer-bottom_paj9m_13 a:hover {\n color: #00aaff;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 {\n flex: 0 0 41.66667%;\n max-width: 41.66667%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 {\n flex: 0 0 50%;\n max-width: 50%;\n }\n\n .custom_widget_Custom_Footer_footer-empty-column_paj9m_147 {\n flex: 0 0 8.33333%;\n max-width: 8.33333%;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n align-items: flex-start;\n }\n}\n\n@media (min-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142 .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n flex-direction: row !important;\n }\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137 .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 .custom_widget_Custom_Footer_contact-list_paj9m_152 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: flex;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44 {\n margin-right: 0.875rem;\n font-size: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n display: flex;\n padding-right: 2.5rem;\n padding-left: 0;\n}\n\n.custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n color: #fff;\n font-size: 1.125rem;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 {\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52:nth-child(2) {\n order: 2;\n}\n\n@media only screen and (max-width: 662px) {\n .custom_widget_Custom_Footer_footer-fat-links_paj9m_142 .custom_widget_Custom_Footer_footer-section_paj9m_52 {\n width: 50%;\n }\n}\n\n.custom_widget_Custom_Footer_footer-fat-links_paj9m_142 h3 {\n font-size: 1rem;\n padding-bottom: 1.6875rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-bottom-container_paj9m_13 {\n background-color: #000;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44 {\n color: #fff;\n display: flex;\n margin: 0;\n}\n\n.custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: flex;\n align-items: center;\n justify-content: space-between;\n padding: 2.25rem 2.8125rem;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n display: inline-block;\n margin-left: 4rem;\n margin-right: 4rem;\n align-self: center !important;\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_social-media-container_paj9m_234 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_eq-icon-fortress_paj9m_238:before {\n content: \"\\e909\";\n}\n\n.custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_copyright-text_paj9m_242 {\n color: #bdc1ca;\n font-size: 0.9375rem;\n line-height: 1.25rem;\n margin-right: 1.125rem;\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_linklist-container_paj9m_250 a {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: inline-flex;\n}\n\n.custom_widget_Custom_Footer_link-list__li_paj9m_266 {\n margin-right: 1.125rem;\n font-size: 0.875rem;\n font-weight: 400;\n}\n\n.custom_widget_Custom_Footer_link-list__a_paj9m_272:hover {\n text-decoration: underline;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 {\n display: flex;\n justify-self: center;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 li {\n font-size: 1.125rem;\n display: block;\n}\n\n.custom_widget_Custom_Footer_social-media_paj9m_234 .custom_widget_Custom_Footer_fa_paj9m_44,\n.custom_widget_Custom_Footer_social-media_paj9m_234 a {\n font-size: 1rem;\n line-height: 2.75rem;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292 {\n text-align: center;\n}\n\n.custom_widget_Custom_Footer_links_paj9m_292>span {\n color: #bdc1ca;\n margin-right: 1.125rem;\n white-space: nowrap;\n}\n\n.custom_widget_Custom_Footer_link-list_paj9m_258.custom_widget_Custom_Footer_linklist-cookie_paj9m_258 {\n display: block;\n text-align: center;\n}\n\n@media only screen and (max-width: 469px) {\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 {\n display: block;\n padding-left: 0;\n margin-top: 1.25rem;\n }\n\n .custom_widget_Custom_Footer_link-list__ul_paj9m_262 li {\n margin-bottom: 0.625rem;\n }\n}\n\n@media screen and (min-width: 320px) and (max-width: 439px) {\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n display: block;\n }\n\n .custom_widget_Custom_Footer_contact-info_paj9m_176:nth-child(2) {\n margin-top: 0.9375rem;\n }\n}\n\n@media only screen and (max-width: 991px) {\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n font-size: 2.1875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 p {\n font-size: 0.9375rem;\n }\n\n .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_fat-box_paj9m_44 {\n flex-direction: column-reverse;\n }\n\n .custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 {\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_contact-list_paj9m_152.custom_widget_Custom_Footer_list_paj9m_182 {\n justify-content: center;\n }\n}\n\n@media (max-width: 768px) {\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44.custom_widget_Custom_Footer_slim-box_paj9m_219 {\n display: block !important;\n padding: 2.25rem 1.5625rem;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_logo_paj9m_360 {\n display: block !important;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 {\n margin: 0;\n display: block;\n width: 100%;\n text-align: center;\n }\n\n .custom_widget_Custom_Footer_footer-container_paj9m_137 .custom_widget_Custom_Footer_footer-content_paj9m_44 .custom_widget_Custom_Footer_footer-link_paj9m_226 .custom_widget_Custom_Footer_text-link_paj9m_372 {\n margin: 1.25rem 0;\n }\n}\n\n@media only screen and (max-width: 1024px) {\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_fa_paj9m_44,\n .custom_widget_Custom_Footer_list-item-text_paj9m_182 a {\n font-size: 1rem;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 {\n margin-bottom: 1.25rem;\n padding-left: 0;\n }\n\n .custom_widget_Custom_Footer_eq-lists_paj9m_167.custom_widget_Custom_Footer_icon-list_paj9m_167 .custom_widget_Custom_Footer_contact-info_paj9m_176 {\n padding-right: 1.875rem;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52:last-child {\n margin-bottom: 0;\n border-bottom: none;\n }\n\n .custom_widget_Custom_Footer_footer-section_paj9m_52.custom_widget_Custom_Footer_about-us_paj9m_52 h3,\n .custom_widget_Custom_Footer_footer-stay-connected_paj9m_57 h3 {\n padding-bottom: 1.125rem;\n margin: 0;\n font-family: \"Nexa Text Extra Bold\";\n }\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before,\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before,\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before,\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before,\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before,\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before,\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n font-family: \"FontAwesome\";\n font-style: normal;\n}\n\n.custom_widget_Custom_Footer_fa-youtube-play_paj9m_412:before {\n content: \"\\f16a\";\n}\n\n.custom_widget_Custom_Footer_fa-rss_paj9m_408:before {\n content: \"\\f09e\";\n}\n\n.custom_widget_Custom_Footer_fa-twitter_paj9m_409:before {\n content: \"\\f099\";\n}\n\n.custom_widget_Custom_Footer_fa-facebook_paj9m_410:before {\n content: \"\\f09a\";\n}\n\n.custom_widget_Custom_Footer_fa-linkedin_paj9m_411:before {\n content: \"\\f0e1\";\n}\n\n.custom_widget_Custom_Footer_fa-envelope_paj9m_406:before {\n content: \"\\f0e0\";\n}\n\n.custom_widget_Custom_Footer_fa-phone_paj9m_407:before {\n content: \"\\f095\";\n}","tokens":{"footer":"custom_widget_Custom_Footer_footer_paj9m_1","footer-top-container":"custom_widget_Custom_Footer_footer-top-container_paj9m_12","footer-bottom-container":"custom_widget_Custom_Footer_footer-bottom-container_paj9m_13","social-icons":"custom_widget_Custom_Footer_social-icons_paj9m_18","custom_widget_Custom_Footer_footer-content":"custom_widget_Custom_Footer_custom_widget_Custom_Footer_footer-content_paj9m_35","footer-content":"custom_widget_Custom_Footer_footer-content_paj9m_44","fat-box":"custom_widget_Custom_Footer_fat-box_paj9m_44","footer-section":"custom_widget_Custom_Footer_footer-section_paj9m_52","about-us":"custom_widget_Custom_Footer_about-us_paj9m_52","footer-stay-connected":"custom_widget_Custom_Footer_footer-stay-connected_paj9m_57","footer-contact":"custom_widget_Custom_Footer_footer-contact_paj9m_68","footer-bottom":"custom_widget_Custom_Footer_footer-bottom_paj9m_13","footer-container":"custom_widget_Custom_Footer_footer-container_paj9m_137","footer-stay-connected-container":"custom_widget_Custom_Footer_footer-stay-connected-container_paj9m_137","footer-fat-links-container":"custom_widget_Custom_Footer_footer-fat-links-container_paj9m_142","footer-empty-column":"custom_widget_Custom_Footer_footer-empty-column_paj9m_147","contact-list":"custom_widget_Custom_Footer_contact-list_paj9m_152","footer-fat-links":"custom_widget_Custom_Footer_footer-fat-links_paj9m_142","eq-lists":"custom_widget_Custom_Footer_eq-lists_paj9m_167","icon-list":"custom_widget_Custom_Footer_icon-list_paj9m_167","fa":"custom_widget_Custom_Footer_fa_paj9m_44","contact-info":"custom_widget_Custom_Footer_contact-info_paj9m_176","list-item-text":"custom_widget_Custom_Footer_list-item-text_paj9m_182","slim-box":"custom_widget_Custom_Footer_slim-box_paj9m_219","footer-link":"custom_widget_Custom_Footer_footer-link_paj9m_226","social-media-container":"custom_widget_Custom_Footer_social-media-container_paj9m_234","eq-icon-fortress":"custom_widget_Custom_Footer_eq-icon-fortress_paj9m_238","copyright-text":"custom_widget_Custom_Footer_copyright-text_paj9m_242","linklist-container":"custom_widget_Custom_Footer_linklist-container_paj9m_250","link-list":"custom_widget_Custom_Footer_link-list_paj9m_258","linklist-cookie":"custom_widget_Custom_Footer_linklist-cookie_paj9m_258","link-list__ul":"custom_widget_Custom_Footer_link-list__ul_paj9m_262","link-list__li":"custom_widget_Custom_Footer_link-list__li_paj9m_266","link-list__a":"custom_widget_Custom_Footer_link-list__a_paj9m_272","social-media":"custom_widget_Custom_Footer_social-media_paj9m_234","links":"custom_widget_Custom_Footer_links_paj9m_292","list":"custom_widget_Custom_Footer_list_paj9m_182","logo":"custom_widget_Custom_Footer_logo_paj9m_360","text-link":"custom_widget_Custom_Footer_text-link_paj9m_372","fa-envelope":"custom_widget_Custom_Footer_fa-envelope_paj9m_406","fa-phone":"custom_widget_Custom_Footer_fa-phone_paj9m_407","fa-rss":"custom_widget_Custom_Footer_fa-rss_paj9m_408","fa-twitter":"custom_widget_Custom_Footer_fa-twitter_paj9m_409","fa-facebook":"custom_widget_Custom_Footer_fa-facebook_paj9m_410","fa-linkedin":"custom_widget_Custom_Footer_fa-linkedin_paj9m_411","fa-youtube-play":"custom_widget_Custom_Footer_fa-youtube-play_paj9m_412"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1743178597328":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1743178597328","value":{"navLabel":"Breadcrumbs","dropdown":"Additional 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this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1743178597328":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1743178597328","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:1104":{"__typename":"ModerationData","id":"moderation_data:1104","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:1104":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:6"},"id":"message:1104","revisionNum":1,"uid":1104,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OR"},"parent":{"__ref":"ForumTopicMessage:message:1103"},"conversation":{"__ref":"Conversation:conversation:1103"},"subject":"Re: How can I open a help/trouble ticket?","moderationData":{"__ref":"ModerationData:moderation_data:1104"},"body":"

You can submit a trouble ticket by:

\n
    \n
  1. Logging into the Equinix Customer Portal(ECP)
    2. \n
  2. Selecting the \"Orders & Tickets\" menu from the top
    3. \n
  3. Clicking on the \"Trouble Tickets\" line from the resulting menu
    4. \n
\n

* Please note, you'll only see this option if you have been given permissions to submit trouble tickets by your master admin.

\n

For more, please see the documentation or review the video below.

\n

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You can submit a trouble ticket by:

\n
    \n
  1. Logging into the Equinix Customer Portal(ECP)
    2. \n
  2. Selecting the \"Orders & Tickets\" menu from the top
    3. \n
  3. Clicking on the \"Trouble Tickets\" line from the resulting menu
    4. \n
\n

* Please note, you'll only see this option if you have been given permissions to submit trouble tickets by your master admin.

\n

For more, please see the documentation or review the video below.

\n

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