Dedicated support for Metal OTW – Join the Beta!
The new support experience for Metal users (Beta) is Live! Metal customers have access for the very first time to an Enterprise-compliant support experience. Key Support Center Beta Features: All-New Support Case System – Easily create Metal support cases with our redesigned case submission system. Unified Case Management – View and manage all your support cases for Equinix products in one place. Seamless Collaboration – Seamlessly invite team members to monitor the status for any Metal support case. Realtime Notifications – Receive email notifications whenever your Metal case has been updated. How do I join the beta? It’s easy, fill out this request form! Who and how to access the beta? For qualifying organizations and users, the new support portal can be accessed in two ways: via a link displayed on the support page of Metal console directly via the URL https://customer-support.equinix.com/ and SSO (same credentials as for Metal) Be sure to check out the Support section of our documentation for more details and let us know how you like it!What are your plans for the Equinix Metal Load Balancer service?
Tyler Auerbeck introduced us to the new Load Balancer (EMLB) service during his Equinix Demo Day Winter 2023 session, https://deploy.equinix.com/events/demo-day-2/. Now that all Equinix Metal users have access to this feature through the console and API, what are you planning to do with it? The service is documented athttps://deploy.equinix.com/developers/docs/metal/networking/load-balancers/. One of the first integrations to be released is the Cloud Provider Equinix Metal (CPEM) support for managing Kubernetes Service resources with the LoadBalancer type. The integration will provision EMLB load balancers and pools and configure ports to map to the Kubernetes nodes and ports where the service is available. The dozens of API calls all happen automatically when CPEM is used in a Kubernetes cluster running on Equinix Metal! The CPEM docs for using this integration are in the project README:https://github.com/kubernetes-sigs/cloud-provider-equinix-metal#service-load-balancers. More API documentation is available at: https://github.com/equinix/lbaas-api-docs
