How do I contact Equinix Customer Support?

Happy to help guide you.

The Equinix Customer Support team is available 24x7x365. Services include:

• Support for tickets
• General inquiries and requests
• Trouble ticket escalations
• Ticket opening and onsite IBX work request assistance
• Ticket status checks
• Shipment and work visit scheduling
  

Here are the available support options:

• Equinix Customer Portal: Manage your account through the Equinix Customer Portal.
• Fabric Customer Portal: Fabric customers can access the Fabric Customer Portal.
• Metal Customer Portal: Metal customers can access support here.