Forum Discussion

API_User's avatar
API_User
Equinix Employee
5 years ago

Unexpected problem

Hi, I'm receiving "The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post work visits or retrieve location details. I'm using correc...
Customer Portal APIs
developer
  • API_User's avatar
    API_User
    5 years ago
    Hello,

    Thanks for reaching us out for the issue you are facing. We did a quick try of invoking /locations & /orders/workvisit APIs in sandbox environment using a test user and could successfully get the responses from both the APIs. Can you please re-try to see if you are still facing issues? If the issue continues, would request to share your exact payload by mailing it to api-support@equinix.com.

    Thanks,
    Equinix Team
API_User's avatar
API_User
Equinix Employee
5 years ago
Hello,

Thanks for reaching us out for the issue you are facing. We did a quick try of invoking /locations & /orders/workvisit APIs in sandbox environment using a test user and could successfully get the responses from both the APIs. Can you please re-try to see if you are still facing issues? If the issue continues, would request to share your exact payload by mailing it to api-support@equinix.com.

Thanks,
Equinix Team